Most people realize human error can happen, including when getting a prescription filled at the pharmacy. Although pharmacists do their best, mistakes sometimes happen. Thanks to safer medicine labels and technologies like barcode scanning, mistakes of the past are rapidly declining. The few pharmacy errors that do slip by usually do not cause serious or permanent harm. Still, that’s little consolation to a consumer who is harmed or could have been harmed if a more serious error had happened.
Here’s what you can expect: If you think there may be a mistake with your prescription medicine, don’t hesitate to let our staff know, even if a prior experience has been unsatisfactory. If there has been a mistake, it is reasonable for you to expect the pharmacy staff to do the following: